Submit a deletion request

1. Email privacy@mezbanai.com with the subject Instagram data deletion request.
2. Include the connected Instagram username, the client business you contacted, and a brief description of the information you want removed.
3. Send the request from an address associated with the client workspace where possible. We may ask for limited additional information to verify account ownership.

What we will remove

Once the request is verified, we will remove the relevant Mezban-held Instagram connection credentials, encrypted conversation content, participant identifiers and unpublished knowledge drafts derived from those conversations.

Where a business must keep limited information for security, dispute resolution or legal obligations, we will restrict it and remove or anonymise it when that obligation ends.

What happens next

We will acknowledge the request, coordinate with the connected client business where required, and confirm when the deletion is complete. We aim to complete verified requests within 30 days unless applicable law or a complex request requires more time.

Removing Mezban-held data does not delete information retained independently by Instagram or by the client business outside Mezban. You can also remove the Mezban AI integration from Instagram's Apps and Websites settings.

Disconnecting a business account

A client workspace administrator may ask Mezban AI to disconnect an Instagram account at any time. Disconnecting stops future messaging access. To ensure previously stored data is also removed, submit the deletion request above.

Questions

For questions about privacy, retention or a deletion request, email privacy@mezbanai.com or read our privacy notice.